FAQS

Shoe Deals Outlet (SDO) is an independent footwear reseller. All products are sourced exclusively from authorized retailers and verified distributors. Every item is guaranteed to be 100% authentic.

All inquiries will be replied to within 24 hours or less during business hours. Contact us by email help@shoedealsoutlet.com

Hours of operation:

Monday - Friday: 9AM - 5PM
Saturday - Sunday: Closed

Send us an email request and you will be unsubscribed right away.

Yes, we ship free! Please allow 2-5 business days for delivery. Please note: Orders under $10 are subject to a $5 shipping fee.

Please note: Some orders placed on an evening, weekend, or holiday, will not begin to process until the following business day. We have inventory in several fulfillment centers across the US and some are not open 24/7/365. Please take this information into account calculating the 2-5 business day delivery time-frame.

You will receive a shipping confirmation email, along with a tracking number, once the order is in transit. You can also log into your account and order details will contain this information.

Yes! If you are visiting our site from another country, you should be redirected to your local site.
If you have not been, and are having an issue with checkout - please let us know right away so we can take care of it.

OUR PACKAGING MATERIALS ARE ECO-FRIENDLY & RECYCLABLE

Our packaging is made from a recyclable, low-density polypropylene material.

We ship from multiple warehouses in an effort to decrease time in transit to lower carbon emissions.

We ship fast and free. And sustainably!

We offer free returns & exchanges within 30 days of original purchase date.

To be eligible for a return, items must be:

• In the same condition as received
• Unworn and unused
• With original tags attached
• In original packaging
• Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at cs@shoedealsoutlet.com.
If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

No! We are proud to offer hassle-free returns and exchanges. A pre-paid label will be provided. 

International returns to Canada are subject to a 20% restocking fee, and customers are responsible for the cost of return shipping.

We offer free exchanges! Please use our automated exchange system within 30 days of your original purchase date and we will ship it out to you right away.

Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, contact us immediately at cs@shoedealsoutlet.com so we can evaluate the issue and make it right.

Generally within 10 days. If more than 15 business days have passed since we’ve approved your return, please contact us at help@shoedealsoutlet.com.

We offer free returns! Please use our automated returns system and we will send you a pre-paid shipping label right away. If you are having any issues with your return, please do not hesitate to contact us at help@shoedealsoutlet.com.

Please allow us 10 business days once we receive the product to process your return and credit any funds on your original form of payment.

If more than 15 business days have passed since your return was approved, please contact us at cs@shoedealsoutlet.com.

No. If your order is from one of our International sites, please note that there is a 20% re-stocking fee in addition to the cost of the return label.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be:

• Unworn and unused
• With original tags
• In original packaging
• Accompanied by a receipt or proof of purchase

At SDO, it's our mission to bring you unbeatable prices. We're constantly snagging incredible deals on specific shoes, but here's the twist – our costs can dance a bit. Why? Because we believe in passing on those jaw-dropping discounts, and that means not all sizes and models share the same price tag.

We are sorry that you were not able to complete your order. The selection on our site is live and reflects what we have in stock. You can always reach out to us and find out when we expect to be restocked on the item you want.

Send us a message, we can let you know if we plan on stocking your specific shoe.

If you do not see your favorite item on our site, please get in touch! We are constantly adding brands and models, please check back often if you do not see the item you are looking for. 

Yes! Sign up for our emails to be kept in the loop.

PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Meta Pay, Amazon Pay, Afterpay, Cash App Pay, Zip, Bitcoin, Ethereum, Litecoin, Bitcoin Cash, USDC, DAI, Dogecoin

Please reach out to us within our hours of operation and we can attempt to process your cancelation but no guarantee. There is a short amount of time between order being placed and fulfillment process beginning. Once this window has passed, you can return or exchange your order hassle-free (and free!).

After placing your order, you'll get a confirmation email. Log into your account on ShoeDealsOutlet.com to view real-time status (e.g., processing, shipped). If it's been over 24 hours, hit up our email help@shoedealsoutlet.com.