FAQS
Customer Service
What are the Customer Service hours of operation?
Contact us by sending a message in our chat icon or email cs@shoedealsoutlet.com
All inquiries will be replied to within 24 hours or less during business hours.
Hours of operation:
Monday - Friday: 9AM - 5PM
Saturday - Sunday: Closed
Do you offer promo codes?
No promo or discount codes are needed to take advantage of our deals!
We try to pass on our lowest possible costs to you, our valued customer.
What forms of payment do you accept?
ShoeDealsOutlet.com currently accepts: Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay.
Can I cancel my order?
There is a short window after the order is placed to cancel orders.
Please reach out to us within our hours of operation to process your cancelation.
Once this window has passed, you can return or exchange your order, hassle-free.
How do I unsubscribe from emails?
Send us an email request and you will be unsubscribed right away.
Stock Availability & Pricing
Why are some color and size variants cheaper than others?
At Shoe Deals Outlet, it's our mission to bring you unbeatable prices. We're constantly snagging incredible deals on specific shoes, but here's the twist – our costs can dance a bit.
Why? Because we believe in passing on those jaw-dropping discounts, and that means not all sizes and models share the same price tag.
The item i wanted is no longer available, where did it go?
We are sorry that you were not able to complete your order. The selection on our site is live and reflects what we have in stock. You can always reach out to us and find out when we expect to be restocked on the item you want.
I see the item i want, where is my size?
If you do not see the size needed, it means we are temporarily out of stock. Please get in touch and we can inform you the moment it is back in stock.
Do you have the shoe I want in a different color/size/width?
Send us a message, we can let you know if we plan on stocking your specific shoe.
Do you carry my favorite brand/model?
If you do not see your favorite item on our site, please get in touch! We are constantly adding brands and models, please check back often if you do not see the item you are looking for.
Shipping
Free shipping speed?
Yes, we ship free! Please allow 3-5 business days for delivery.
Please note: If your order was placed on an evening, weekend, or holiday, your order will not begin to process until the following business day. Please take this information into account calculating the 3-5 business day delivery time-frame.
How do I track my order?
You will receive a shipping confirmation email, with a tracking number, once the order is in transit.
Alternatively, you can download the Shop App to track your order.
Do you ship outside of the US?
We ship orders to addresses within the continental US from ShoeDealsOutlet.com
We ship order to addresses within Canada from ShoeDealsOutlet.ca
We are working on expanding internationally, please let us know if there is somewhere you would like us to start shipping to!
Sustainable Shipping
OUR PACKAGING MATERIALS ARE ECO-FRIENDLY & RECYCLABLE
Our packaging is made from a recyclable, low-density polypropylene material.
We ship from multiple warehouses in an effort to decrease time in transit to lower carbon emissions.
We ship fast and free. And sustainably!
Returns & Exchanges
What is your return policy?
Please click here to view our policy in detail.
We offer free returns & exchanges within 30 days of original purchase date.
Is there a fee to return?
No! We are proud to offer hassle-free returns and exchanges. A pre-paid label will be provided.
I need a different size/color, what do I do?
We offer free exchanges! Please use our automated exchange system within 30 days of your original purchase date and we will ship it out to you right away.
When will I receive my credit?
Generally within 10 days. If more than 15 business days have passed since we’ve approved your return, please contact us at cs@shoedealsoutlet.com
I want to return my order, what do I do?
We offer free returns! Please use our automated returns system within 30 days of your original purchase date and we will send you a pre-paid shipping label right away.
How long does it take to process a return?
Please allow us 10 business days once we receive the product to process your return and credit any funds on your original form of payment.
Do you offer international returns?
No, all returns must originate from the continental US.
If your order is from our Canada site, please note that there is a 20% re-stocking fee in addition to the cost of the return label.
