Let customers speak for us
What customers think about the store
Reliable shoe store with fast shipping, great prices, and wide selection. Customers praise competitive pricing, quick delivery (often 2-3 days), and quality products. Excellent customer service handles issues promptly. Popular for hard-to-find sizes and styles...
AI-generated from customer reviews.
FAQs
Customer Support
What are the Customer Service hours of operation?
All inquiries will be replied to within 24 hours or less during business hours. Contact us by email
help@shoedealsoutlet.com
Hours of operation:
Monday - Friday: 9AM - 5PM
Saturday - Sunday: Closed
Do you offer promo codes?
Yes! Sign up for our emails to be kept in the loop.
Stock Availability, Pricing, Sizing & Fit
Why are some color and size variants cheaper than others?
At SDO, it's our mission to bring you unbeatable prices. We're constantly snagging incredible
deals on specific shoes, but here's the twist – our costs can dance a bit. Why? Because we
believe in passing on those jaw-dropping discounts, and that means not all sizes and models
share the same price tag.
How do I find the right size for my shoes?
Finding the perfect fit is key! Check the product page or click here for size charts. We
recommend measuring your foot: Stand on a piece of paper, trace your foot, and measure
heel-to-toe in inches. Compare to our guide or contact us for personalized advice. Most brands
run true to size, but styles like boots may vary.
Shipping
Free shipping speed?
Yes, we ship free! Please allow 2-5 business days for delivery.
Please note: Some orders placed on an evening, weekend, or holiday, will not begin to process
until the following business day. We have inventory in several fulfillment centers across the US
and some are not open 24/7/365. Please take this information into account calculating the 2-5
business day delivery time-frame.
How do I track my order?
You will receive a shipping confirmation email, along with a tracking number, once the order is in
transit. You can also log into your account and order details will contain this information.
Returns & Exchanges
What is your return policy?
Please click here to view our policy in detail. We offer free returns & exchanges within 30 days.
Is there a fee to return?
No! We are proud to offer hassle-free returns and exchanges. A pre-paid label will be provided.
Orders & Payments
Do you offer buy-now-pay-later options like Afterpay or Zip?
Absolutely! In addition to our standard payments (Visa, Mastercard, etc.), we support installment
plans through partners like Shop Pay Installments or Afterpay on qualifying orders. Select at
checkout - no interest if paid on time. Check eligibility during purchase.
How can I check my order status before it ships?
After placing your order, you'll get a confirmation email. Log into your account on
ShoeDealsOutlet.com to view real-time status (e.g., processing, shipped). If it's been over 24
hours, hit up our email help@shoedealsoutlet.com.
Additional Policies
Are your shoes authentic and covered by warranties?
100% yes - all our shoes are genuine from trusted suppliers, with original packaging. Any issue
and we'll handle the return hassle-free.
How is sales tax calculated?
We collect sales tax based on your shipping address, per state laws (rates vary 0-10%). It's
added at checkout- no surprises. Tax-exempt? Email us your certificate for review.